HFHS info
About Us
Our mission and values

We at Croatian Youth Hostel Association strongly believe that travelling changes the lives of young people for better.
We strongly believe in our important role of encouraging generations of youngsters to gain valuable experience and respect towards different countries and cultures through travelling.


OUR MISSION

As part of Hostelling International we share the same objectives:
"to promote the education of all young people of all nations, but especially young people with limited means, by encouraging in them a greater knowledge, love and care of the countryside and an appreciation of the cultural values of towns and cities and all parts of the world, and as ancillary thereto to provide hostels or other accommodation in which there shall be no discrimination of race, nationality, colour, sex, class or political opinions and thereby to develop a better understanding of fellow men at home and abroad".

Our youth hostel network gives young and old alike the chance to discover different regions of our country in a multicultural context anchored in tolerance.

For almost 60 years we inspire all, especially young people, to broaden their horizons, gaining knowledge and new experiences through travelling and staying in youth hostels in our country and abroad.

OUR VISION

Our aim is to enhance the lives of young people particularly by providing high quality services in our youth hostels. We aim to provide in our youth hostels more than just decent accommodation - we aim to create safe, healthy, fun and relaxed atmosphere and experience for travellers from Croatia and abroad.

Our aim is to become the leader of youth tourism and yout travel in Croatia and to become a leading youth and for youth non-governmental organisation in every respect: a dynamic, innovative and customer focused organisation.

OUR VALUES

Providing services to everyone, regardless of their race, nationality, colour, sex, class or political opinion - this is what we strongly stand for.

Customer focus, leadership, partnership - these are the values through which we strive to make our association a prosperous and sustainable one.

All our hostels contribute international understanding, tolerance and respect toward different nationalities, countries and cultures.

OUR PRINCIPLES

We have chosen to specialise within the youth tourism and youth travel industry by offering quality in our services and equally exceptional value for money.

We demonstrate our beliefs most meaningfully in the way we treat our members and customers and each other. In our interaction with our members and customers, volunteers, suppliers and partners from public, business and NGO sector we seek to deal as we would have them deal with us.

Our principles of work are based on:

Excellence

Our staff is focused on achieving excellence by permanent improvement of their work and quality in services in order to reach the highest professional standards.

Human resources

We encourage creativity and independance of our employees and volunteers, team work and mutual respect. Our employees and volunteers are keen workers and enthusiastic, and their performances are focused on the needs of our members and customers.

Ethics

We respect and encourage in our work high ethic principles. The work of our association is based on a high level of responsibility and engagement of our employees, transparency in our work and high respect towards colleagues, volunteers, members and customers from our country and abroad and partners.

Quality assurance

We constantly control and monitor our quality in services we provide. Therefore we have started to implement in our youth hostels international quality management system developed by Hostelling International - HI-Quality. We are focused on the needs of our members and customers and meassure their satisfaction with our services in order to improve our performances.

 

Find a hostel
Book hostels worldwide (including our hostel in Zagreb) on hihostels.com: